We stand behind our products and want you to love them as much as we do. If for any reason you aren’t satisfied with your product(s), you may return most, new, unopened items within 30 days of delivery for a full refund. Please note we do not cover return shipping costs.
Please email firstname.lastname@example.org to initiate your return. Once your return is initiated, you have 14 calendar days to send the item(s) and for the return to be marked delivered. Once 14 days has passed from the return initiation date, your order is no longer eligible for a full refund. Please keep records of return shipments, for proof of date shipped. Edimi Skin Therapy is not responsible for a return shipment, including instances of missing item(s) or mis-delivered shipments.
We will pay the return shipping costs if the return is a result of our error. Please email email@example.com or call 1-888-362-8425 to initiate the request and we will send you the correct item. Just return the incorrect item back into the shipment box and drop it in your postal box within 1 week.
If you purchased a full sized item and then changed your mind, there will be a 20% fee that is taken out of your purchase price. This will be taken out regardless if you have used the product for your full 30 days or not. Shipping will not be refunded. You are responsible for getting the product back to us in a secure way. Choose a trackable and/or insured option for your return. If we don't receive the parcel we can't issue you a refund.
If you accidentally ordered something and want to avoid the 20% fee, we need to be notified prior to your receiving the product. Then, you have the ability to just mark "return to sender" on your UNOPENED box. No shipping fees necessary.
Shipments are sent Monday through Friday each week, excluding major holidays. Orders are processed within two business days of being placed. Delivery options are calculated based on business days.
Expedited orders need to be placed before 12:00 p.m. (Central) time to be shipped same day, excluding custom orders. Please call us directly (1-888-362-8425) to determine if we can ship the order for you that day. An email or Facebook message will not suffice.
Saturday delivery not available for all shipping options and destinations.
Each order will be shipped to one address only. We do not ship to P.O. boxes.
We ship to the entire US including Hawaii, Alaska and Puerto Rico. Edimi Skin Therapy does not ship to customers outside of the United States territories.